Technical Support & Contact

Get expert assistance for your engineering equipment and machinery systems

Contact Our Support Team

Frequently Asked Questions

What types of machinery do you support?

We provide comprehensive support for construction equipment, grading machinery, mechanical systems, and industrial engineering equipment across various specifications and operational requirements.

How quickly can I expect a response?

Our technical team typically responds within 2-4 business hours for urgent technical issues and within 24 hours for general inquiries. Emergency support is available for critical system failures.

Do you provide on-site technical assistance?

Yes, we offer on-site technical support and maintenance services for qualified equipment and systems. Contact our team to schedule an assessment and discuss your specific requirements.

What information should I include in my support request?

Please include equipment model numbers, serial numbers, detailed description of the issue, error messages (if any), operating conditions, and any troubleshooting steps you've already attempted.

Our Support Specialists

ZB

Dr. Zena Bogan

Senior Technical Engineer

Specializes in mechanical systems and equipment optimization with 15+ years of industry experience.

JW

Jazmin Waelchi

Support Coordinator

Manages client communications and ensures timely resolution of technical inquiries and support tickets.